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SUPPORT / FAQ

Answers for safer wallet decisions

Clear explanations of credentials, networks, installation, recovery and phishing risks.

Questions and answers

Does the wallet hold my assets?

Self-custody means users manage essential credentials. This site explains that principle; it does not certify the implementation of any unverified product.

Do I need to be online?

Recovery credentials can be stored offline, but checking network state or broadcasting transactions normally requires connectivity.

How should I store recovery words?

Record their exact order offline. Never screenshot, upload or share them with a support agent or a stranger.

What is the difference between a key and a phrase?

A private key signs transactions; a recovery phrase typically regenerates keys. Both are sensitive.

How do I move to a new phone?

Verify your backup, restore through a trusted app and check wallet addresses. Never disclose recovery words remotely.

What should I check for USDT?

Verify the specific network and contract. A matching token name does not make transfers across chains interchangeable.

What should I review before sending?

Check the full address, network, asset, amount and fee. Consider a small test for unfamiliar destinations.

What matters when installing?

Verify the site and package source, avoid unknown installers and plan a backup before creating a wallet.

How can I spot phishing?

Watch for lookalike domains, urgent prompts, recovery-word forms and unexplained signature requests.

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