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D / SECURITY & HOW-TO

What to Do If You Forget a Password

A device unlock password and a recovery phrase serve different purposes. Check your backup before attempting any app-specific reset process.

Before you begin

Check your backup and device source before proceeding.

A safe sequence

01

Identify which password or credential is missing

Complete this check before moving on. Do not guess when important details cannot be verified.

02

Check the completeness of your offline backup

Complete this check before moving on. Do not guess when important details cannot be verified.

03

Read the recovery procedure for the actual wallet app

Complete this check before moving on. Do not guess when important details cannot be verified.

04

Do not reset or uninstall blindly without a verified backup

Complete this check before moving on. Do not guess when important details cannot be verified.

Common mistakes and next steps

Verify the sourceAvoid unsolicited messages and popupsIndependently verify the details
Protect credentialsNever upload or share key materialKeep backups safely offline

Related guides

Make Your First Backup Check Before Installing Cold Storage Fundamentals
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Review device safety and your recovery plan before proceeding. Desktop downloads currently display a maintenance notice.

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